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1. Poor installation: Many customers have complained that their Empire Flooring installation was not done properly, resulting in uneven floors, poorly cut carpet, and other issues.

2. Customer service: Some customers have reported frustration with Empire Flooring's customer service, citing long wait times, unhelpful representatives, and difficulty getting issues resolved.

3. Hidden fees: Several customers have complained about being charged unexpected fees after their flooring installation was completed, leading to higher costs than originally quoted.

4. Low-quality materials: Some customers have expressed dissatisfaction with the quality of the flooring materials provided by Empire Flooring, citing wear and tear issues soon after installation.

5. Delays: Many customers have reported experiencing delays in their flooring installation process, leading to inconvenience and frustration.

6. Lack of communication: Some customers have mentioned a lack of communication from Empire Flooring throughout the installation process, causing confusion and uncertainty about the status of their project.

7. Refund issues: Several customers have had difficulty obtaining refunds from Empire Flooring for unsatisfactory work or canceled orders, leading to further dissatisfaction.

Overall, it is important for prospective customers to thoroughly research and read reviews before choosing Empire Flooring for their flooring needs.